What are the types of classes I will teach?

• Private Class
            Private classes are one-on-one classes. You can open your Private Lesson availability by going to your My Calendar page and clicking the time slots that you would like to open. Pay for a 25-minute Private class is equivalent to your tier rate. 
• Group Class
            Group classes have a maximum of four students in a 25-minute class. As long as you have a Private Lesson available on the platform, there's a chance you can get a group session as only the student can choose whether they would like to have a Private Class or a Group Class. Pay for a 25-minute Group class is equivalent to your tier rate.
• Open Booking Class
            Open Booking classes are classes booked by students without a teacher and have a fixed rate of $2.00 per 25-minute class regardless of the teacher's tier rate. A student can choose a time slot and the lesson material and wait for a teacher to accept the booking. Available Open Booking classes will appear on the Open Booking panel at the bottom of your dashboard. If you wish to teach it, you can click the Accept button on the right-hand side of the Open Booking panel. If it disappears on your Open Booking panel, this means that another teacher took the class. 
• Free Trial Class
            Every student who signs up on the Learntalk website gets one Free Trial credit. Like a regular Private or Group class, the pay of a Free Trial class is equivalent to your tier rate. However, if the student is a No-Show, the Free Trial class is not paid. Remind the student of the class using the LT messenger or the chat 30 minutes before the lesson time.
• Learntalk Now Class
            If your toggle switch on the top left-hand sidebar of your teacher's page is Enabled, you will possibly get a call from a student. When a student uses the Learntalk Now feature, they can directly call an available teacher of their choice. The system will show all available teachers a popup that says a student is calling. When this appears on your page, you can choose to Accept, Reject, or ignore it. If you accept it, the class will automatically start and you have to complete the 25-minute lesson. If you reject it, the class will not be credited to you. If you ignore it and the popup disappears, this means another teacher has accepted the call. 
• Student no-shows or absences
•           If the student is still not in the room in the 15th minute of the class, report to opeations@learntalk.org using the format below and leave the room.

                  Subject Line of email: 15th min - Leaving the room
                  Name of student: Stefano
                  Date/Time: April 24/6:00 AM to 6:30 AM
                  Lesson Topic: Talking about books
                  Teacher: John Smith
                  Screenshot: (attach a screenshot of you in the room with the date and timestamp)

How would I know if I have a booked class?

          You will receive an email notification with the class details (student's name, time, and date of the class). Refresh your Learntalk Dashboard every 3 minutes to check whether a student is calling you or has booked you.

          If you fail to click the Join Room or Service Class button in the 2nd minute after your class start time, the auto-miss class is triggered and the system will automatically register the class as canceled or missed and you will incur a strike and a deduction. 

Where can I download the lesson material?

          All lesson materials are downloadable on your My Calendar page, Upcoming Classes section. Under your student's name, you will see the Download Lesson Plan link. You can download both the SG (Student's Guide) and the TG (Teacher's Guide). Only the SG will appear on the screen on the whiteboard of the Learntalk virtual classroom. You can open another tab to view the TG.

How can I join the room?

          In the Upcoming Lessons panel on your My Calendar page, click the 'Join Room' button. 

          If you fail to click the Join Room or Service Class button in the 2nd minute after your class start time, the auto-miss class is triggered and the system will automatically register that class as canceled or missed, and you will incur a strike and a deduction. The deduction is based on the type of class that was canceled or missed.

How can I give student feedback?

          Right after your class, a Feedback Report popup will appear on your screen. Rate the student's performance by giving them 1-5 stars in the following areas:

1. Fluency, Linguistic Range, Phonetical Control, Grammatical Accuracy, Overall Comprehension

•           In the first box, you have to write a short message to the student about what they learned for that day, what they did well, and what the student can do to improve. In the second box, you have to write a short message to the next teacher. Say something about the student's likes/dislikes, strengths, and weaknesses. If the student did not finish the previous lesson material and would like to continue it, mention this in your message to the next teacher. 

          If you no longer see the popup, you can go to My Calendar > Completed Lessons tab > Click the (Give Feedback) link on the class entry. 

Will I receive a Learntalk Now call if I am already in a class? 

          No. The system will automatically block all Learntalk Now calls from your student on your side if you have an upcoming booked 30-minute class.

What should I do if I receive a call from a student?

          If you are ready, Accept the call. If not, Reject the call. If you are not sure, ignore the call. If the popup disappears, this means another teacher accepted the call. The default topic of Learntalk Now calls is Free Talk. 

How can I edit my profile?

          Just go to My Account and click Edit Profile.

How should I handle incidents that occur during class?

          Report all incidents to operations@learntalk.org in the format below

                    Subject Line of email: Incident report
                    Name of student: Stefano
                    Date/Time: April 24/6:00 AM to 6:30 AM
                    Lesson Topic: Talking about books
                    Teacher: John Smith
                    Detailed description of the incident:
                    Screenshots: (attach screenshots of you in the room with the date and timestamp)

What to do if the student can't see or hear me or is having a technical issue?

          Advise the student to refresh the page initially. If the issue persists, smoothly transition the class to either Zoom or Google Meet to avoid wasting time. Ensure quick access to your links by using tools like Notepad or sticky notes.

What will happen if I cancel or miss a class?

•           Canceling a Booked Private/Group class penalty:
• - Rate per lesson deduction and 1 strike* will be incurred regardless of the number of days or hours you removed the availability before the class. 
•           Canceling an Unbooked Private/Group availability penalty:
•           - No deduction, no strike* will be incurred regardless of the number of days or hours you removed the availability before the class. 

          Missed a Booked Private/Group class penalty: 

          - Rate per lesson deduction and 1 strike* will be incurred. 

          *Upon reaching three strikes, your account will automatically be suspended. 

What will happen if my account gets suspended? 

- Upon suspension of your account, all scheduled sessions will be automatically missed as your account becomes inaccessible, preventing you from conducting any sessions during the suspension period.
- Immediately after your suspension, students will not be able to book you or see you on their dashboards.

For more information, visit your Materials page and review the Frequently Asked Questions section for guidelines regarding account suspension.

How much will I earn as a Learntalk teacher?
          You will receive compensation based on the agreed-upon rate outlined in the Learntalk Tutoring Agreement.

Resignation/Exit Policy

          All Learntalk teachers must provide written notice of resignation at least 30 days before the intended resignation unless specified otherwise in writing by Learntalk management. During this notice period, you are obligated to fulfill your scheduled classes; however, you may close out any unbooked availabilities on the platform.

          Before officially concluding your contract, it is your responsibility to remove all availabilities listed on the platform beyond your termination date. Failure to comply with any of these requirements may result in the withholding of outstanding payments from the previous cutoff, considering them as a "bond" for proper contractual enforcement.